Comments on: Britishgas.co.uk/Booking - British Gas Booking One-Off Fixed Price Boiler Service & Safety Inspection Special Offer

By: Syd Harrison

Syd Harrison — Sat, 31 Mar 2012 14:59:26 +0000

Our local hotel can do better ICT than BG; £multi-billion turnover and massive manager bonus payers! A MONOPOLY WITH NO CONSCIENCE. I’ll try the phone??!

By: Mr raja

Mr raja — Mon, 07 Nov 2011 13:04:07 +0000

I am surprised nothing is being done to improve British gas online booking response after all these complaints. I agree complete waste of time no phone response and no where to put the unique reference no. why waste our time if one cant book these services online?

By: mr phillips

mr phillips — Mon, 31 Oct 2011 16:42:08 +0000

Had a previous booking for a boiler service which was then cancelled by BG after my wife had booked that time off work. Customer service not interested and not able to give me another appointment. Disgraceful attitude and behaviour will not be renewing with BG.

By: Keith Gelling

Keith Gelling — Mon, 31 Oct 2011 12:18:45 +0000

Have been trying for three days to access web page, in order to book annual service for my father in law. B.G are a joke, and should be avoided when considering service and installation

By: Sylvia Patullo

Sylvia Patullo — Mon, 31 Oct 2011 11:14:40 +0000

Been trying to book Annual Service tried by ‘phone told me very busy try Britishgas.co.uk/booking website under review what do I do to book our annual service?

By: Mrs Fowler

Mrs Fowler — Thu, 20 Oct 2011 08:40:35 +0000

I have been trying to get in touch with BG even before the notification was sent. Last year I had my boiler inspection as early as September, this year letter arrived yesterday 19th October, Have been trying to contact them through telephone / online without any joy - waste of precious time. Will be going elsewhere and cancel existing agreement. - Sub standard service.

By: mike sleight

mike sleight — Wed, 19 Oct 2011 09:52:58 +0000

I agree with all the above, waited on phone for 30 mins , just getting all the adverts stating how good britsh gas is–thats a joke. Cannot get on line when pressing orange block, site not available. I’m trying to get cover for my boiler, will have to go elsewhere

By: Mrs Green

Mrs Green — Mon, 17 Oct 2011 12:01:10 +0000

very happy with service, cannot get through to make a new booking on line or telephone to have my annual boiler service

By: Mrs Green

Mrs Green — Mon, 17 Oct 2011 11:59:19 +0000

cannot get through on phone cannot get onto web page, what is the answer please, very unhappy.

By: Doug Eeles

Doug Eeles — Mon, 10 Oct 2011 14:00:52 +0000

Cannot get through on phone or on telephone line. Cannot check on follow up to my call out. Waited 7 hrs already. Poor service.