Comments on: Britishgas.co.uk/online - British Gas Online Services & Offers

By: Mr R Porter

Mr R Porter — Fri, 04 May 2012 16:35:50 +0000

I have tried to book an engineer to come and sort out my boiler on line as doing this by phone can take ages. But on-line it is rejecting correct info. Certainly not user freindly,

By: linda sewell

linda sewell — Thu, 03 Nov 2011 20:03:36 +0000

Annual serevice due October, rang to book, no availability until mid December “due to frequency of breakdown callouts”, hardly an annual service! Hopefully by December I will not have added to the breakdown statistic. Tried to rearrange online, not able to access this service, disappointing.

By: Carol Appleby

Carol Appleby — Mon, 31 Oct 2011 11:33:41 +0000

The most frustrating experience. Unable to book a 2 hour slot online for annual service. Tried ringing for a 6 hour slot, only to be told, in the mildest October for years that were very busy and to phone back. Looking elsewhere fo a supplier.

By: adrian groom

adrian groom — Sun, 07 Aug 2011 14:32:41 +0000

very poor site. back to drawing board for BG booking offer

By: barry spence

barry spence — Sat, 18 Jun 2011 11:17:43 +0000

what a load of rubbish british gas site is there is no where on the site you can book a service so why do they send letters out to say you can do it as i always do buy phone

By: Young

Young — Tue, 10 May 2011 09:57:25 +0000

British Gas booking a service call. After telephone call to ascertain a service date and given 2 weeks time with am or pm, not satisfied with this timing, it was suggested that I use my internet facility for a 2 hour time slot, what a waste of time this is, all they want to tell you is how to buy a new boiler, perhaps I should, but not from BG thats for sure. Britishgas.co.uk/bookingaservicecall online

By: Martin Ford

Martin Ford — Tue, 10 May 2011 08:34:54 +0000

What a dreadful service !!! Cannot get anywhere on what should be a simple ability to book on line. Telephone response is no better. British Gas URGENTLY need a new and capable IT team!

By: Pamela Harmer

Pamela Harmer — Sat, 07 May 2011 12:25:25 +0000

Oh, what a waste of time. Tried 4/5 times to book appointment - no use. Does anyone from British Gas read these reviews, If so will corrective action be taken ?

By: Joy Bristow

Joy Bristow — Fri, 06 May 2011 10:11:44 +0000

cant book online despite having tried numerous times

By: Mr A.Adams

Mr A.Adams — Tue, 03 May 2011 21:40:52 +0000

Reference my last comment, on looking at some of British Gas’s other pages advertising their products and services I find they are at least a year out of date. Do keep up with the times and offer us up to date services and prices, please.