Comments on: Britishgas.co.uk/Service - British Gas Boiler Service Offer

By: Mike Love

Mike Love — Wed, 13 Jul 2011 13:47:07 +0000

Come on B.G. you’r making obsene money, sort out your servive booking site. As many others have found i’ts a waste of time to try. Pass me the phone someone !!!!

By: james campbell-smith

james campbell-smith — Sun, 19 Jun 2011 13:47:46 +0000

what kind of an organization is this . no one is able to contact you for annual service. looking forward to privatisation after clearing out the misfits

By: C Bowker

C Bowker — Wed, 15 Jun 2011 18:22:41 +0000

Glad its not just me thats had problems booking two hours!!!! come on BG I am a busy person, as mensioned in your advert. To spend time on the phone when I finally get through and then to spend half a day in waiting for the engineer who is here for an hour at the most.

By: Jean Leeks

Jean Leeks — Wed, 15 Jun 2011 15:31:54 +0000

Rubbish system!! Have been trying for 45 minutes to book gas service on-line following details shown on your letter. It is impossible. Why are you wasting money sending out this information when it clearly does not work. No wonder your costs are so high - problem is - the public ends up paying for your mistakes.

By: J Millington

J Millington — Mon, 06 Jun 2011 14:57:29 +0000

This website is rubbish, cannot book a 2 hour slot for annual service and cannot access online account, BG PLEASE sort this out; look at all the complaints!

By: Mrs Elrick

Mrs Elrick — Wed, 01 Jun 2011 17:48:25 +0000

Why ask people to book an online slot, when there is not a site available to do so. And when i tried to phone in a booking time, i was in a queue for 10 mins and gave up in the end as all the reps were too busy on other calls. What kind of service are you running here BG ??

By: A J Rumbold

A J Rumbold — Mon, 30 May 2011 11:16:02 +0000

I am certain that last year I booked my service online without any problems, but agree with others that you have been very sneaky in introducing having to have an online account in order to make a booking. The only British Gas account I have is my Boiler Service, and must now try to make this year’s booking on the telephone. I am not at all impressed!!!!

By: Mr E Pickup

Mr E Pickup — Mon, 23 May 2011 19:45:47 +0000

Just Speaking the truth, thats how I Find it mind boggling

By: Mr E Pickup

Mr E Pickup — Mon, 23 May 2011 19:43:16 +0000

Trying to book a 2hr slot is mind bogling three simple steps you must be joking tried for four hours on and off to book up but gave up and went back to good old BT.

By: J M McCulloch

J M McCulloch — Mon, 23 May 2011 15:03:06 +0000

Very clever !!.Simple booking procedure not possible. You have to register online first. BINGO - you then have an on-line account which you probably didn’t want. Very devious, not impressed.