Comments on: BT.com/rentaloffer - BT Package Deal - BT.com/packagedeal http://www.moneysavinggenie.co.uk/bt-com-rentaloffer-bt-com-packagedeal/15613 Reviews of Money Saving Special Offers, Press Deals and Online Discounts from the UK Media Sat, 19 May 2012 09:05:29 +0000 http://wordpress.org/?v=2.7.1 hourly 1 By: N.R.Knight http://www.moneysavinggenie.co.uk/bt-com-rentaloffer-bt-com-packagedeal/15613/comment-page-1#comment-1399 N.R.Knight Sat, 11 Sep 2010 10:47:40 +0000 http://www.moneysavinggenie.co.uk/?p=15613#comment-1399 I am rather confused. My understanding is that I pay for a domectic landline, and I pay for a landline for my computer. I seem to be charged twice as only one land line in involved, not two. Why is this and how will you correct it? I am rather confused. My understanding is that I pay for a domectic landline, and I pay for a landline for my computer. I seem to be charged twice as only one land line in involved, not two. Why is this and how will you correct it?

]]> By: Stephanie Heighton http://www.moneysavinggenie.co.uk/bt-com-rentaloffer-bt-com-packagedeal/15613/comment-page-1#comment-1222 Stephanie Heighton Mon, 23 Aug 2010 20:58:30 +0000 http://www.moneysavinggenie.co.uk/?p=15613#comment-1222 I have followed the instructions to sign up to one of your rental offers and right at the end when I have given all my card details there is a notification that there has been a technical error. Has my order gone through or not? I would like some indication as to whether i have to go through this procedure again. Thank you. stephanie Heighton I have followed the instructions to sign up to one of your rental offers and right at the end when I have given all my card details there is a notification that there has been a technical error. Has my order gone through or not?
I would like some indication as to whether i have to go through this procedure again.
Thank you.
stephanie Heighton

]]> By: mary trigwell-jones http://www.moneysavinggenie.co.uk/bt-com-rentaloffer-bt-com-packagedeal/15613/comment-page-1#comment-1221 mary trigwell-jones Mon, 23 Aug 2010 20:18:44 +0000 http://www.moneysavinggenie.co.uk/?p=15613#comment-1221 I am appalled at the lack of service offered when you use the telephone service. I have been trying to tel you and have been handing on for over 30 minutes having been cut off during a call with an advisor. You are supposed to be offering a telephone service. This does not inspire confidence and it looks as if I shall have to pay the increased rental as I have very little patience left to hold the phone much longer and have no wish to use the Internet to pay for the so called service. I note that the letter signed by Warren Buckley, Managing Director customer Service. I am not sure that BT knows what customer service is all about. I look forward to your reply as I am about to put the phone down. Mary Trigwell-Jones a very dissatisfied customer PS is it usual for an adviser to ask for the client's email address on the telephone when BT already has it + other more intrusive questions? I am appalled at the lack of service offered when you use the telephone service. I have been trying to tel you and have been handing on for over 30 minutes having been cut off during a call with an advisor. You are supposed to be offering a telephone service. This does not inspire confidence and it looks as if I shall have to pay the increased rental as I have very little patience left to hold the phone much longer and have no wish to use the Internet to pay for the so called service. I note that the letter signed by Warren Buckley, Managing Director customer Service. I am not sure that BT knows what customer service is all about. I look forward to your reply as I am about to put the phone down. Mary Trigwell-Jones a very dissatisfied customer

PS is it usual for an adviser to ask for the client’s email address on the telephone when BT already has it + other more intrusive questions?

]]> By: H.S.Brar http://www.moneysavinggenie.co.uk/bt-com-rentaloffer-bt-com-packagedeal/15613/comment-page-1#comment-1219 H.S.Brar Mon, 23 Aug 2010 18:49:52 +0000 http://www.moneysavinggenie.co.uk/?p=15613#comment-1219 I would like to take up the rentaloffer of £9.49 per month as one of payment for year,I am already paying by direct debt, please advise next. regards. I would like to take up the rentaloffer of £9.49 per month as one of payment for year,I am already paying by direct debt, please advise next. regards.

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